We have been requested to configure a PR Jira project that will take in emails from outside the company and create tickets for the PR team to work/respond to. Obviously we needed to create a default user to be the reporter rather than creating tons of new users. The PR team has asked to have the email header included in the description so they can see who it actually came from & any CC. How can this be done?
Yes, JEMH supports a 'comment prefix' which currently has a detailed view that would include all CC: addressees. you also have access to the actual message object, and therefore any other headers you want as well. Its also worth pointing out that JEMH can store all those non-JIRA user email addresses in a Custom Field, and through its integreated EventListener and customizable TemplateSets, you can provide customised feedback to those non-JIRA users in response to events you choose (eg comment) rather than having to mail out specific notifications one at a time.
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