move jira ticket to connectwise

Noel Ervine
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September 15, 2022

Our customer uses jira internally but they want to be able to escalate tickets to our connectwise system when needed.

Is there an intergration or a way they can when needed, send a ticket to connectwise that contains all the ticket history when it's sent over?

 

Also is the way to move it via email or is there a way to select the ticket in Jira and make it sync to connectiwise, like create an escalate button?

 

Thanks

Noel

 

1 answer

0 votes
Darren Friedrich December 29, 2022

Also looking for a solution to this. We use Jira service management internally and sometimes need to forward a request to our managed service provider who uses Connectwise. 

A connector would be nice but even if we can trigger an email to the managed service provider either via workflow or status change this would then automatically create a ticket in the Connectwise system.

Ruben Cortez January 30, 2023

Did you deploy the method you mentioned, syncing via email, @Darren Friedrich ?  I've come up with the same requirement and this seems to be the most straightforward approach.

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