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move jira ticket to connectwise

Edited

Our customer uses jira internally but they want to be able to escalate tickets to our connectwise system when needed.

Is there an intergration or a way they can when needed, send a ticket to connectwise that contains all the ticket history when it's sent over?

 

Also is the way to move it via email or is there a way to select the ticket in Jira and make it sync to connectiwise, like create an escalate button?

 

Thanks

Noel

 

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