Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

move issues - there is a way to validate the service request type when moving between issue type?

Hi!

I'm looking for a way to validate if the filed "service request type" is not empty, when we moving the issue type from any issue to service request.

today our costumers can open to my team a few issue type, when they open SR they must to fill the SR-type (we have validator for this), but, allot of the times (close to 40%) the costumers open by mistake not SR and we need to move the issue type to SR, in this step we don't have validation to check if the SR-type is filled in.

 

Thanks in advance!

Noa Masel

 

1 answer

Hi @Noa Masel you could try setting up the Service Request type mandatory at the field configuration level for the desired issue type. this way jira should ask for a value on that field when you are moving an issue to such issue type

Thank you @Hernan Halabi _Elite IT Consulting Group_ but I already set this up and because this custom field (SR-type) is by default "None", Jira find this "None" as a value.. so when we move the issue type to SR the value "None" is filled in by default and pass the mandatory check.

Like Flavien Gache likes this

I suppose the None is a field option right? You should disable/delete that option. Jira already shows the None option that applies when the field is empty. By default jira tickets will be "none" (because fields are empty) and then the requirement at the field configuration level will work as desired forcing user to assign a real value to it.

Like Flavien Gache likes this

Thank you @Hernan Halabi _Elite IT Consulting Group_ 

The None value is option but you can't delete it. you have to put some default value in this tab, and its no matter what you put by default Jira find this as a value, at the time we have to move the issue type, (when costumer create a new ticket SR issue, we don't have this problem).

this why I'm looking for a validation for the move step.

 

thank you!

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you