mail handler in jira

I have configured a mail handler in JIRA so when anybody is sending email to that email id a ticket is getting created. Can we configure it in such a way that it should reply the user with the ticket# which got generated by that email? is that possible. If yes how to achieve it.

3 answers

1 accepted

Hi Neeta,

JIRA will only send notification based on how the notification scheme configured. For the user who sent the email to receive a notification, he/she will need to be part of the issues e.g. as reporter, assignee, watcher, etc. or the notification shceme is configured to send an email directly to his/her email address.

In your case, the notification event would be Issue Created.

If the sender doesn't have any account in your JIRA, JIRA won't be able to send any notification.



With a pre-created JIRA user, or an automatically provisioned user, the users personal preference dictates whether they are notified of their own actions. Past that, you will need an additional 'listener' to respond to those events, off the top of my head there are at least two plugins geared to help in this area, JEMH and JETI. There are also possibiliies with Script Runner.

thanks Fahd and Andy.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot