mail handler in jira

I have configured a mail handler in JIRA so when anybody is sending email to that email id a ticket is getting created. Can we configure it in such a way that it should reply the user with the ticket# which got generated by that email? is that possible. If yes how to achieve it.

3 answers

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Accepted Answer
1 vote

Hi Neeta,

JIRA will only send notification based on how the notification scheme configured. For the user who sent the email to receive a notification, he/she will need to be part of the issues e.g. as reporter, assignee, watcher, etc. or the notification shceme is configured to send an email directly to his/her email address.

In your case, the notification event would be Issue Created.

If the sender doesn't have any account in your JIRA, JIRA won't be able to send any notification.

Regards,

Fahd

With a pre-created JIRA user, or an automatically provisioned user, the users personal preference dictates whether they are notified of their own actions. Past that, you will need an additional 'listener' to respond to those events, off the top of my head there are at least two plugins geared to help in this area, JEMH and JETI. There are also possibiliies with Script Runner.

thanks Fahd and Andy.

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