Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

log in to jira

hello friends...my jira account is for 5 years ago and I have not logged in to my account since 5 years ago...Is there any way to access my account or my account is disabled?

also I forgot my username and password :( 

it is very Important for me to access my account...thanks for your help

2 answers

1 accepted

4 votes
Answer accepted
hakeem_olasupo Community Leader Nov 28, 2021

You can send a mail to admin to confirm the status of your account. Or rather try resetting the password through the email address you registered with.

 

I hope that helps 😜

thanks @hakeem_olasupo but  i am jira administrator and i did not receive the password recovery email...is it possible that my account was diabled after 5 years ?is there another way to access my account? thank you

you could ask the admin to check if your account is still exisiting/disabled

try the "forgot password" link with your mail

 thanks @Alexander Pappert but  i am jira administrator and i did not receive the password recovery email...is it possible that my account was diabled after 5 years ?is there another way to access my account? thank you

@fereshte kh  you are the only admin user?

got some master admin account (thats why you should create one, if password is lost and you are the only admin)?

 

are the normal users using the jira instance?

then there should be someone else who did the admin stuff in the last 5 years

@Alexander Pappertthere is only one admin account and i am the only jira admin...even the normal jira user did not receive password recovery email...i am worried that my jira account was disabled because i have not logged in to my account since 5 years ago:(

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you