It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

limit drop down option fro customer's portal

Hello, does anyone know if I can limit the number of drop down list options for customer's portal?

for example, I can have up to ten categoried for an incident, but I want to show to customer only four of them/


And I want it to be the same drop down list field, still


Thanks in advance for any ideas,

2 answers

0 votes

Hi Katya,

Currently, with the features that Jira has, it's not possible to limit the number of options that appear in the portal. Once you configure a select list custom field, all options will appear if you add the field in the portal.
I've searched for feature request related to this and found only, but is to limit the options based on organizations:
On the comments, it shows that it can be done using an add-on, you can check and test if it works for you.
If not, please, feel free to raise a feature request on (project JSDSERVER) adding more details about this feature that you need.


Hi Katya,

You can do it using our app Extension for Jira Service Desk. In the visibility tab you can define which options will be visible for which jira groups. In the next version we would like to also implement support for organizations.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

864 views 6 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you