jiraLicenseService should not be null!

Hi,

I am trying to migrate JIRA from version 5.1 to version 6.4 on a different server following the instructions outlined here:

https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server

Currently I am pointing to an empty oracle database and when I try starting jira, it get locked with the message: jiraLicenseService should not be null!

I removed the lock file .jira-home.lock and tried again, but I keep running into the same issue.


******************************************
JIRA startup failed, JIRA has been locked.
******************************************
Aug 21, 2015 6:25:42 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-10667"]
Aug 21, 2015 6:25:42 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 19214 ms
2015-08-21 18:25:58,952 http-bio-10667-exec-3 ERROR anonymous 1105x2x1 - 10.253.10.166 /JiraLockedError [jira.template.velocity.VelocityEngineFactory$Default] Exception initialising Velocity: java.lang.RuntimeException: org.apache.velocity.util.ClassConstructionException: Cannot instantiate class for introspector.cache.classes
java.lang.RuntimeException: org.apache.velocity.util.ClassConstructionException: Cannot instantiate class for introspector.cache.classes
at com.atlassian.velocity.htmlsafe.introspection.AnnotationBoxingUberspect.init(AnnotationBoxingUberspect.java:59)
at org.apache.velocity.runtime.RuntimeInstance.initializeIntrospection(RuntimeInstance.java:366)
at org.apache.velocity.runtime.RuntimeInstance.init(RuntimeInstance.java:255)
at org.apache.velocity.runtime.RuntimeInstance.init(RuntimeInstance.java:588)
at org.apache.velocity.app.VelocityEngine.init(VelocityEngine.java:135)
at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default.initialise(VelocityEngineFactory.java:70)
at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default.access$000(VelocityEngineFactory.java:24)
at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default$1.create(VelocityEngineFactory.java:35)
at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default$1.create(VelocityEngineFactory.java:30)
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default.getEngine(VelocityEngineFactory.java:47)
at com.atlassian.jira.startup.JiraStartupChecklistFilter.getVelocityEngine(JiraStartupChecklistFilter.java:117)
at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.velocity.util.ClassConstructionException: Cannot instantiate class for introspector.cache.classes
at org.apache.velocity.util.introspection.IntrospectorBase.<init>(IntrospectorBase.java:81)
at org.apache.velocity.util.introspection.Introspector.<init>(Introspector.java:65)
at org.apache.velocity.util.introspection.UberspectImpl.init(UberspectImpl.java:66)
at com.atlassian.velocity.htmlsafe.introspection.AnnotationBoxingUberspect.init(AnnotationBoxingUberspect.java:55)
... 43 more
Caused by: org.apache.velocity.util.ClassConstructionException: java.lang.reflect.InvocationTargetException
at org.apache.velocity.util.ClassUtils.getNewInstance(ClassUtils.java:180)
at org.apache.velocity.util.introspection.IntrospectorBase.<init>(IntrospectorBase.java:77)
... 46 more
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:422)
at org.apache.velocity.util.ClassUtils.getNewInstance(ClassUtils.java:168)
... 47 more
Caused by: java.lang.NullPointerException
at com.atlassian.velocity.JiraIntrospectorCache.<init>(JiraIntrospectorCache.java:32)
... 52 more
2015-08-21 18:25:59,235 http-bio-10667-exec-3 WARN - [500ErrorPage.7a4d1880-dc31-45f1-8db4-66b5d3c7bccb] Cannot initialize ExtendedSystemInfoUtilsImpl
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: jiraLicenseService should not be null!
at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29)
at com.atlassian.jira.util.system.ExtendedSystemInfoUtilsImpl.<init>(ExtendedSystemInfoUtilsImpl.java:192)
at com.atlassian.jira.util.system.ExtendedSystemInfoUtilsImpl.<init>(ExtendedSystemInfoUtilsImpl.java:199)
at com.atlassian.jira.web.servlet.InternalServerErrorHelper.initializeInternalServerErrorDS(InternalServerErrorHelper.java:220)
at com.atlassian.jira.web.servlet.InternalServerErrorHelper.render500ResponsePage(InternalServerErrorHelper.java:59)
at com.atlassian.jira.web.servlet.InternalServerErrorServlet.doRequest(InternalServerErrorServlet.java:22)
at com.atlassian.jira.web.servlet.InternalServerErrorServlet.doGet(InternalServerErrorServlet.java:29)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:22)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:488)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:467)
at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:338)
at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:428)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:201)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
2015-08-21 18:25:59,390 http-bio-10667-exec-4 WARN [500ErrorPage.09a54d6f-ebe0-410e-b46d-2975e6f155b0] Cannot initialize ExtendedSystemInfoUtilsImpl
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: jiraLicenseService should not be null!
at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29)
at com.atlassian.jira.util.system.ExtendedSystemInfoUtilsImpl.<init>(ExtendedSystemInfoUtilsImpl.java:192)
at com.atlassian.jira.util.system.ExtendedSystemInfoUtilsImpl.<init>(ExtendedSystemInfoUtilsImpl.java:199)
at com.atlassian.jira.web.servlet.InternalServerErrorHelper.initializeInternalServerErrorDS(InternalServerErrorHelper.java:220)
at com.atlassian.jira.web.servlet.InternalServerErrorHelper.render500ResponsePage(InternalServerErrorHelper.java:59)
at com.atlassian.jira.web.servlet.InternalServerErrorServlet.doRequest(InternalServerErrorServlet.java:22)
at com.atlassian.jira.web.servlet.InternalServerErrorServlet.doGet(InternalServerErrorServlet.java:29)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:22)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:488)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:467)
at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:338)
at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:428)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:201)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
~
~

1 answer

This widget could not be displayed.

Hi Marouane,

This error is likely to be related with a proxy configuration in front of JIRA. Please check this post for a reference on where to check and a suggestion to get it solved. If the problem persists we recommend you to create a support ticket at Atlassian Support, providing a full Support Zip for review.

-- Arthur Gonçalves

Thanks but I don't have any proxy in front of jira. I am accessing the tomcat directly.

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