jira workflow condition for crucible "no open reviews" isn't working as expected

This condition only works properly when the crucible review is in the "Under Review" status. If the review is "Draft" or "Summarise", the condition isn't preventing the JIRA issue from being closed. It only considers "Under Review" to mean "Open".

I was expecting any state other than "Closed" would mean "Open".

Has anyone else come across this and if so how did you resolve it?

Thank you,

Jeannette

2 answers

1 accepted

0 vote

I've just been testing and reviewing this locally, and this is actually the expected behavior. Reviews that are still in Draft are not considered by JIRA as it is not a valid review status (Draft Reviews are not yet completed or released to the reviewers); and Summarized reviews are past the reviewing phase as per Roles and Status Classifications.

So considering that these are the only four status Crucible has, only Under Review means open - draft is in a "pre-opened review" state, while the other two mean that the reviewing phase is finished.

It doesn't solve my problem but I'll have to accept this as the answer I suppose.

For anyone else experiencing this issue, see https://support.atlassian.com/browse/JSP-197216for further dialog.

This would be okay if you could also use the "no unreviewed changesets" condition to catch changes that don't have a review.

But it looks like that condition passes when reviews are in Draft or Abandoned mode (see https://jira.atlassian.com/browse/CRUC-6817).

So even if you have both conditions, someone can just open a draft review and bypass them both. They won't be considered "unreviewed" changes, and they won't be considered "open" reviews.

(The link above to https://support.atlassian.com/browse/JSP-197216 no longer works, so I couldn't tell if this issue was addressed there.)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot