jira incoming mail handler

We have a jira 5.2.2. A mail server was configured in jira to to talk to our exchange via imap. uid/pwd were correct. When a mail handler was created, we got the error below during its creation. Has anybody run into this before?

2013-01-08 08:48:50,141 QuartzWorker-1 ERROR ServiceRunner PLM email Generated Issues [atlassian.mail.incoming.mailfetcherservice] PLM email Generated Issues[10100]: Error connecting to host 'mail.mspot.com' as user 'plm.jira' via protocol 'imap': javax.mail.MessagingException: socks;
nested exception is:
java.net.SocketException: socks
javax.mail.MessagingException: socks;
nested exception is:
java.net.SocketException: socks
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:670)
at javax.mail.Service.connect(Service.java:295)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:201)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:252)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: java.net.SocketException: socks
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:405)

2 answers

0 votes
Daryl Chuah Atlassian Team Jan 08, 2013

Hi Ming Ho

I found a knowledge base article that could be quite useful in diagnosing mail handler issues, you might want to have a read on this : https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues

Hope it does helps a little

Cheers

This kind of error implies something outside of JIRA, i.e. network. In addition to the above, using a simple telnet check to verify TCP connectivity with the server would be a start:

telnet <span>mail.mspot.com [port, eg 993]

You could also code up a mock client to validate connectivity, as per: http://stackoverflow.com/questions/10008947/javax-mail-messagingexception-connection-reset-while-trying-to-access-gmail-usi

0 votes
Renjith Pillai Community Champion Jan 08, 2013

Exception appears to be that the JIRA server is not able to connect to the IMAP server port. Can you try a direct telnet to the IMAP port from the JIRA server to check whether it is reachable?

i was able to retreat emails using fetchmail on the same server. so, connection should be fine. it goes through non-ssl port 143. so certs are not the issue. one thing to note w/ fetchmail is that I had to enable NTLM. I wonder if that is the cause of the problem. perhaps jira use plaintext when authenticating over none secure port.

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