We have a jira 5.2.2. A mail server was configured in jira to to talk to our exchange via imap. uid/pwd were correct. When a mail handler was created, we got the error below during its creation. Has anybody run into this before?
2013-01-08 08:48:50,141 QuartzWorker-1 ERROR ServiceRunner PLM email Generated Issues [atlassian.mail.incoming.mailfetcherservice] PLM email Generated Issues: Error connecting to host 'mail.mspot.com' as user 'plm.jira' via protocol 'imap': javax.mail.MessagingException: socks;
nested exception is:
nested exception is:
Caused by: java.net.SocketException: socks
Hi Ming Ho
I found a knowledge base article that could be quite useful in diagnosing mail handler issues, you might want to have a read on this : https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues
Hope it does helps a little
This kind of error implies something outside of JIRA, i.e. network. In addition to the above, using a simple telnet check to verify TCP connectivity with the server would be a start:
telnet <span>mail.mspot.com [port, eg 993]
You could also code up a mock client to validate connectivity, as per: http://stackoverflow.com/questions/10008947/javax-mail-messagingexception-connection-reset-while-trying-to-access-gmail-usi
i was able to retreat emails using fetchmail on the same server. so, connection should be fine. it goes through non-ssl port 143. so certs are not the issue. one thing to note w/ fetchmail is that I had to enable NTLM. I wonder if that is the cause of the problem. perhaps jira use plaintext when authenticating over none secure port.
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