jira error, encoding trouble

after change the java encoding by adding the code below to to"setenv.sh".

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8

-Dsun.jnu.encoding=utf-8", JIRA does not start.

5 answers

0 vote

Then take the flags out.  

There are two things here:

  1.  Why are you adding these flags?  You probably don't need them
  2. What does the log file say?

 

0 vote

Hi Alex,

Try reverting the change so you can start JIRA, but if possible attach here the setenv file that wasn't working so we can take a look.

Hi!

https://yadi.sk/d/3RbQ16aBdujRh         my "setenv.sh"

Looks like a standard setenv.sh to me. No sign of your extra flags, so I assume this one is working ok.

yes, but if you add a flag: JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8-Dsun.jnu.encoding=utf-8" does not start, flag needed to properly launch the plugin

So, we come back to the question I asked before 1. Why are you adding these flags? You probably don't need them 2. What does the log file say?

logs

/opt/atlassian/jira/logs/catalina.out:

Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=384m; support was removed in 8.0
Error occurred during initialization of VM
java.nio.charset.IllegalCharsetNameException: utf-8-Dsun.jnu.encoding=utf-8
    at java.nio.charset.Charset.checkName(Unknown Source)
    at java.nio.charset.Charset.lookup2(Unknown Source)
    at java.nio.charset.Charset.lookup(Unknown Source)
    at java.nio.charset.Charset.defaultCharset(Unknown Source)
    at sun.nio.cs.StreamEncoder.forOutputStreamWriter(Unknown Source)
    at java.io.OutputStreamWriter.<init>(Unknown Source)
    at java.io.PrintStream.<init>(Unknown Source)
    at java.io.PrintStream.<init>(Unknown Source)
    at java.lang.System.newPrintStream(Unknown Source)
    at java.lang.System.initializeSystemClass(Unknown Source)

 

nothing more output

Inside error message the first line is:

java.nio.charset.IllegalCharsetNameException: utf-8-Dsun.jnu.encoding=utf-8

and it says that Java can't find charset "utf-8-Dsun.jnu.encoding=utf-8" because it does not exist. The root cause is that you missed space before the second option and this option was used part of charset name.

You should type like this:

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8"

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

82 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you