jira/confluence login error

Hi all,

Im having some troubles when users trying to login. They are suffering login problems intermittently (once a week or once a month). Often this is behaviour is shown when coming from a inactivity period, like Monday mornings.

As far as I can see the login problems are caused by a timeout between jira and ldap servers.

Our LDAP setup consist in 2 real servers ldap1.domain.com and ldap2.domain.com, behind a loadbalancer: lb.domain.com. I suspect that the LB is doing weird things, so ...

- If I configure Jira to use 2 user directories exactly configured but changing ldap1.domain.com for ldap2.domain.com, if a timeout occurs when contacting ldap1 ... will jira try to validate against ldap2? or this only occurs when the user doesn-t exists in the directory?

- Is there any setting to increase the ldap timeout?

Thanks!

PS: jira and confluence are installed in the same server and the problem occurs in both applications.

PS2: we use ldap to validate user-s passwords, but all the groups are setup in the internal directory. Is there any setting related to ldap syncing that can help me?

1 answer

1 accepted

0 votes

Hi Alex,

Yes, you can configure the LDAP timeout in Advanced Setting via Administration -> Users -> User Directories. For more information, please refer from this page: LDAP advanced setting.

There is related question - hope its help.

Thanks & Regards,

John Chin

Yes,

The related question seems to be VERY related. But can we simulate a failover by configuring more than one LDAP server? In theory they must be replicated and have identical data

Im going to review the LDAp documentation

I don't see any setting for the LDAP timeout under the advanced setting? Is this most recent information or is for an older version of JIRA (we are using v6.1.7)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,826 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot