jira/confluence login error

Hi all,

Im having some troubles when users trying to login. They are suffering login problems intermittently (once a week or once a month). Often this is behaviour is shown when coming from a inactivity period, like Monday mornings.

As far as I can see the login problems are caused by a timeout between jira and ldap servers.

Our LDAP setup consist in 2 real servers ldap1.domain.com and ldap2.domain.com, behind a loadbalancer: lb.domain.com. I suspect that the LB is doing weird things, so ...

- If I configure Jira to use 2 user directories exactly configured but changing ldap1.domain.com for ldap2.domain.com, if a timeout occurs when contacting ldap1 ... will jira try to validate against ldap2? or this only occurs when the user doesn-t exists in the directory?

- Is there any setting to increase the ldap timeout?


PS: jira and confluence are installed in the same server and the problem occurs in both applications.

PS2: we use ldap to validate user-s passwords, but all the groups are setup in the internal directory. Is there any setting related to ldap syncing that can help me?

1 answer

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Accepted answer

Hi Alex,

Yes, you can configure the LDAP timeout in Advanced Setting via Administration -> Users -> User Directories. For more information, please refer from this page: LDAP advanced setting.

There is related question - hope its help.

Thanks & Regards,

John Chin


The related question seems to be VERY related. But can we simulate a failover by configuring more than one LDAP server? In theory they must be replicated and have identical data

Im going to review the LDAp documentation

I don't see any setting for the LDAP timeout under the advanced setting? Is this most recent information or is for an older version of JIRA (we are using v6.1.7)

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