jira confluence application links network error 403

[Loredana]

Hi,

We upgraded Confluence to v6.0.5 and suddendly the link to JIRA v7.1.0 doesn't work anymore.

I can link Confluence pages into JIRA but when I try to find a JIRA issue from Confluence (insert JIRA Issue/Filter) there is this message: "Login & Approve to retrieve data from OELG JIRA".

Authentication failed! An error occurred while trying to obtain an access token. For application link "OELG JIRA https://jira.xyz:8080 jira"

OAuth Problem Details

Failed to get token from service provider. Response status code is '403'

On the administration page at the application links page there is a network error:

Unexpected response

We received an unexpected response from OELG JIRA. If the remote application is behind a proxy, check that the application is operational. Troubleshoot this for other possible causes.

403: Forbidden

To see the full response content look at your application logs.

There is nothing related to this issue in the logfile.

Please support. Many thanks!

Best regards,

Loredana

[Loredana · Accepted solution]

Hi,

We had to change our proxy settings in the setenv.sh and then it worked.

Example:

CATALINA_OPTS="$CATALINA_OPTS -Dhttps.proxyHost=proxy.xyz.at -Dhttps.proxyPort=480 -Dhttps.nonProxyHosts=jira.xyz.at -Dhttp.nonProxyHosts=jira.xyz.at"

Many thanks!

BR,

Loredana

[Deleted user]

Hi Loredana,

Please check if the application links are configured properly. Also, if both are running over SSL, please exchange certificates.