jira confluence application links network error 403


We upgraded Confluence to v6.0.5 and suddendly the link to JIRA v7.1.0 doesn't work anymore.

I can link Confluence pages into JIRA but when I try to find a JIRA issue from Confluence (insert JIRA Issue/Filter) there is this message: "Login & Approve to retrieve data from OELG JIRA".

Authentication failed! An error occurred while trying to obtain an access token. For application link "OELG JIRA https://jira.xyz:8080 jira"

OAuth Problem Details

Failed to get token from service provider. Response status code is '403'

On the administration page at the application links page there is a network error:

We received an unexpected response from OELG JIRA. If the remote application is behind a proxy, check that the application is operational. Troubleshoot this for other possible causes.

403: Forbidden

To see the full response content look at your application logs.


There is nothing related to this issue in the logfile.

Please support. Many thanks!

Best regards,


2 answers

1 accepted

This widget could not be displayed.


We had to change our proxy settings in the setenv.sh and then it worked.


CATALINA_OPTS="$CATALINA_OPTS -Dhttps.proxyHost=proxy.xyz.at -Dhttps.proxyPort=480 -Dhttps.nonProxyHosts=jira.xyz.at -Dhttp.nonProxyHosts=jira.xyz.at"


Many thanks!



This widget could not be displayed.

Hi Loredana,


Please check if the application links are configured properly. Also, if both are running over SSL, please exchange certificates.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

207 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you