jira.attachments.not.uploaded.title Errow when trying to upload attachments

Hi, 

 

Did some research but couln't find anyone else with this issue. As of today whenever anyone tries to upload an attachment into an issue we get the following error:

jira.attachments.not.uploaded.title
jira.attachments.not.uploaded.description

 

Everything was working up until today and all the permissions are as they were before. Seems to be an issue across the system as it is affecting every project.

 

2 answers

1 vote

For anyone that encounters this issue. Seemed to be an internal problem.

Spoke to Veera from Atlassain and the issue was that we needed to add 

https://*.atlassian.com to the domain whitelist so that the media server is accessible from the network.

 That's correct @Alex Kadinski.

Atlassian store files in our media server: https://api.media.atlassian.com. So if the restrictive firewall or proxy servers are used in the customer's network, whitelisting https://*.atlassian.com will fix the issue.

Customers may see 504 Gateway error in the browser network tab if the media server is not accessible from their network.

Network Error.png

0 vote

We are seeing the same issue across Jira and Confluence Cloud instances. I have logged ticket JST-359197 with them, and also referred to this question.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

685 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you