jira agents vs jira users - Service Desk 2.0

Melvin Vasquez November 13, 2014

What things can a JIRA Agent do that a normal JIRA user can't on Service Desk 2.0.

Level 2 and 3 have to be a JIRA Agent?

2 answers

1 vote
Pedro Cora
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 14, 2014
0 votes
Charles Wells
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 26, 2014

Agents are your JIRA users who will be able to actually work on issues reported via a service desk portal, as well as see the JSD interface: Queues, Reports, etc. Work on means, update field values, transition through workflow - normal issue interaction.

https://confluence.atlassian.com/display/SERVICEDESK/Getting+started+for+service+desk+agents

None agents can be named as Collaborators, who can comment and be engaged to assist with resolution, but cannot interact with the issue as normal. More about the 3 roles:

https://confluence.atlassian.com/display/SERVICEDESK/Users%2C+groups+and+project+roles

Suggest an answer

Log in or Sign up to answer