Sorry, the other possibility is that the admin group was removed from the global admin permission, I should have said that alongside "removed from admin group" You'll need to check that you still have full admin rights. If you do, and you can't maintain groups at all, that implies that the internal directory has been disabled and all user maintenance is to be done outside JIRA. I think it's worth explaining, exactly, waht "cannot allow me to add user" means - you can get into the maintenance but there's no edit options? You can try to add them but nothing happens? etc
what do you mean by external directory? My jira is with company's AD and green_shen is the user in the company's AD that I want to add into 'jira-administrators'. So is the external directory you mentioned the AD? and what do you mean I need to add the group in my external directory?
I have the same problem. I´m in the jira-administrator group along with 20 other people. We can all do what we want to do as administrators. However, I can not add new members to jira-administrator group, because it doesn't have to option (see attachment). What is the possible cause?jira-administrator group.jpg
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