jira Issue list without browse permission?


I'm was wondering if (and if so, how) jira can be used / configured to work as a support box where 1. users can create issues
2. users can view their created issues, and the status, and maybe some other fields WITHOUT that they are able to see ALL fields of the issue and browse the complete project.

The obvious reason is that we don't want to expose all fields to a user.
As far as I understand, users can see an entire issue ; and need the browse project permission to be able to run any dashboard filter powered by a jql query.
Also, the confluence 'jira issue list' seems to use the current logged-in user inherently - and gives plain click-through access to the issue details.

Any toughts how to achieve this? (Except for programming a separate website that queries the jira database?)

2 answers

1 accepted

0 votes
Accepted answer

Hi, thanks for answering.
I already tought about that, indeed, and the reason I was looking for some other solution by posting this question is the following:
My usecase is having about 600 jira-users belonging to about 100 companies which are our customer. Some of them log in a lot, and a big majority less frequently or once a year, or less (but they should have the possibility to log in if required)
There is quite a lot of discussion on the pricing model based on the number of jira-users. In one of those discussion threads, the were answers from Atlassian the "Service Desk" module is intended for internal service desks in companies - and rather not as an 'external' support system.

So, that makes me doubt if this is really the solution I'm looking for.

https://www.atlassian.com/software/jira/service-desk - please look into this plugin. It will provide the functionality you want)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,516 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you