issue after jira database update

We are making enhancements to an existing JIRA application. As part of the enhancements, we are adding a new field to an issue type. For all the existing issues of this issue type, we set the default value through SQL by inserting value in JIRA database table directly. We shutdown JIRA before executing the SQL and once SQL is executed we bring the JIRA server up and do reindex.

But when we access the JIRA system we get one time error depending on what action we do.

  • Cannot insert NULL into ("ETO_JIRA", "OS_CURRENTSTEP"."ID")
  • 2015-04-23 00:21:52,490 http-bio-8080-exec-23 ERROR dravimat 21x8526x1 1mgn5q7, /secure/QuickCreateIssue.jspa [onresolve.jira.groovy.GroovyRunner] The script failed : javax.script.ScriptException: javax.script.ScriptException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:IssueLink][id,30078][source,32811][sequence,0][linktype,10003][destination,32808] (SQL Exception while executing the following:INSERT INTO issuelink (ID, LINKTYPE, SOURCE, DESTINATION, SEQUENCE) VALUES (?, ?, ?, ?, ?) (ORA-00001: unique constraint (ETO_JIRA.PK_ISSUELINK) violated

But once this error (any one) occurs, after that the error won't come again. The system works fine.

How to avoid the error happening first time? How it is automatically getting cleared from next time?




1 answer

0 vote

Hello Ramakrishnan,

Looking at the table being affected, it seems like its something related with Issue Links. Can you check if you link one issue to another if the same error occurs in your logs?

Also, that behaviour seems like the one described here:

Maybe the queries there help you to identify the root problem?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,300 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot