is there a way to restore the deleted comments of a jira issue?

Rashmi Uppin March 29, 2023

we found that the  communication information in comments field were lost, especially for Mar 27th, 28th.

is there a way to restore the deleted comments of a jira issue?

is there a way to restore the lost comments of a jira issue?

4 answers

3 accepted

1 vote
Answer accepted
Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2023

Hi @Rashmi Uppin 

Welcome to the community!

Unfortunately, There is no way to recover a deleted comment.

You can check the history of JIRA issue. Might be it will help you!

Regards,
Sushant Verma


Rashmi Uppin June 20, 2023

Thank you !!

0 votes
Answer accepted
David Nickell March 31, 2023

you may find the REST API Changelog endpoints useful in this case.  Depending on how many tickets and how many updates you have to sift through -- sometimes its just easier to retrieve the ticket and copy paste from the log.   On the opposite end of the spectrum, if you have a ton of comments to re-enter, the ChangeLog endpoint to pull back the tickets and then the comment endpoint to re-insert may be most efficient.

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-changelog-get

(Note -regardless of the version you are on, the API calls look very similar)

knedlik May 23, 2024

Omg! Thank you! you just saved my @ss 

Like David Nickell likes this
0 votes
Answer accepted
Vish Reddy _Revyz_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2023

Hi @Rashmi Uppin 

Welcome to the Atlassian community!

Assuming you take regular backups of your Jira server, and a backup was taken prior to this comment being deleted you will have to do the following:

- Figure out when the comment was deleted - As @Joe Pitt points out, you can get that information in the issue history i.e. when the comment was deleted

- Pick a backup snapshot that was taken prior to the time when the comment was deleted

- Restore the backup on a different Jira server instance

- Export the requisite issue along with the comments from the temporary Jira server to the production Jira server

Unfortunately this is a lot of work to do, but if that piece of information is critical to your business then you have to do the above.

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2023

No. I don't give anyone delete permission to anything to anyone for just this reason. If you look in the history of the issue it might show the comment and that it was deleted.  

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