is it possible for JIRA mail server to access Office 365 shared mailboxes yet?

I know you have to use this format for login but it is not working/


username: <O365 user name>/<shared mailbox name>
password: <O365 user password>

1 answer

1 accepted

4 votes
Accepted answer
Maarten Cautreels Community Champion May 09, 2017

Hi Ben,

According to JRASERVER-30688 it should work using the following configuration:

Protocol: SECURE IMAP
Host: outlook.office365.com
Port: 993

Email address: sharedmailbox@mydomain.com

Username: sharedmailbox@mydomain.com
Password: (sharedmailbox user password)

Hope this helps.

Best,

Maarten

According to the comments in JRASERVER-3088 it may also be necessary to reset the shared mailbox password. I was not able to authenticate from Jira until I had done this.

To reset the password in the Microsoft 365:

  1. Open the Microsoft 365 admin center.
  2. Go to Users > Active users
  3. Click the shared user you created for Jira
  4. Click Reset password
  5. Follow the instruction to create a new password
  6. Use the new password as described by @Maarten Cautreels

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