Hi I am getting below exception while configuring mailbox to jira.
Unable to connect to the server at <exchange server host name> due to the following exception: java.net.ConnectException: Connection refused
That means your JIRA server cannot get a connection to the mail server.
Check the network allows the connection, that the mail server is running on the server and ports given, and that your credentials are correct.
Good start, but you need to test the whole connection. Ping tests a port and a service, and only really tests the route and that the server is running with something that responds to ping. You're using a totally different service - mail.
So, you need to test that. Ask your Exchange administrators for the port number they have chosen to run POP3 or IMAP on for you (more recent Exchange servers have those turned off in favour of the inferior MAPI protocol which is non-standard and not supportable, so you must have got one of them enabled to use with JIRA. I'd recommend secure-imap)
Thank you so much @Nic Brough [Adaptavist] , for your response ,
I had a discussion with my Exchange Administrator , and they are not ready to enable POP or IMAP protocol for just jira-mailbox. they are currently using SMTP protocol to send and receive the email.
They are telling that if we will change protocol from SMTP to IMAP or POP this will change whole organization structure and security.
so is there any workaround we can do here?
your help will be much appreciated.
You need POP or IMAP to provide an "inbox".
SMTP is for transferring mail, it is NOT an inbox and cannot be used for receiving mail.
To use snail-mail as an example, in the real world, a human writes a letter (the body of an email), puts a name and address on it (the email address), and gives it to someone to deliver it, such as the Post Office (SMTP). The carrier reads the address, moves the letter to the nearest depot and eventually sends someone out, carrying the letter, over to the delivery address. That's all SMTP.
Once they get there, two things might happen.
So, what your Exchange admins have told you is wrong on a couple of counts.
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