It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

import through csv linked tickets are duplicating on tickets

we are migrating from unfuddle. I have generated csv files for each project. when i do the import the linked issues on each ticket is duplicating. So if on our previous system there were 10 linked issues, once I import to Jira we will have 20.

1 answer

0 votes

Hello @kharris

Welcome to Atlassian Community!

Per your description, it seems that all issues with a specific link get duplicated in your projects. Is that correct?

This is not a common behavior in Jira import, so we will need more information to further troubleshoot it:

1 - Can you provide us with 3 issues that get duplicated when imported to Jira in the exact format and fields they are displaying in the CSV file? Basically, copy and paste the 3 issues from your CSV file and paste it as a comment in this question, replacing the sensitive information by "XXXX".

2 - Can you also provide us with 3 issues where the duplicate is not occurring?

3 - Can you confirm if any issues with the same issue keys are already created in your instance?

4 - Confirm that the links of the issues are following the formats mentioned in this documentation:

Summary,Issue Id,Link One,Link One,Link Two
House  ,      1,      2,      3,      2
Patio  ,      2,        ,        ,
Garden ,      3,  TEST-1,        ,

The file above would create three issues with correctly created issue links:

  • Issue 'House' will have three links:
    • Two links of type "Link One" to issue 'Patio' and 'Garden'
    • One link of type "Link Two" to issue 'Patio'
  • Issue 'Garden' will be linked to issue with key 'TEST-1'

Let us know if you have any questions.

I figured it out. In the system we are importing from it included both relationship values the ticket to and from so I was including both in my import which made Jira show inbound and outbound. I reduce my import to include only one of the relationships and now the import looks right. thanks for the response. 

You are welcome, @kharris

I'm glad to know you were able to figure out what was causing the issue.

Have a nice week ahead and let us know in case you have any other questions about the CSV import functionality. 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you