we are migrating from unfuddle. I have generated csv files for each project. when i do the import the linked issues on each ticket is duplicating. So if on our previous system there were 10 linked issues, once I import to Jira we will have 20.
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Per your description, it seems that all issues with a specific link get duplicated in your projects. Is that correct?
This is not a common behavior in Jira import, so we will need more information to further troubleshoot it:
1 - Can you provide us with 3 issues that get duplicated when imported to Jira in the exact format and fields they are displaying in the CSV file? Basically, copy and paste the 3 issues from your CSV file and paste it as a comment in this question, replacing the sensitive information by "XXXX".
2 - Can you also provide us with 3 issues where the duplicate is not occurring?
3 - Can you confirm if any issues with the same issue keys are already created in your instance?
4 - Confirm that the links of the issues are following the formats mentioned in this documentation:
Summary,Issue Id,Link One,Link One,Link Two
, , ,
The file above would create three issues with correctly created issue links:
- Issue 'House' will have three links:
- Two links of type "Link One" to issue 'Patio' and 'Garden'
- One link of type "Link Two" to issue 'Patio'
- Issue 'Garden' will be linked to issue with key 'TEST-1'
Let us know if you have any questions.
I figured it out. In the system we are importing from it included both relationship values the ticket to and from so I was including both in my import which made Jira show inbound and outbound. I reduce my import to include only one of the relationships and now the import looks right. thanks for the response.
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