import from Fogbugz breaking XML/SAX parser?

[Technical Operations]

not getting anywhere with this, but figured I'd ask here.

we're looking to migrate off of FogBugz (SaaS), and on running through the JIRA import wizard, we get the following in the GUI:

Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state

tailing the logs while doing the import, and I'm seeing the following:

2012-10-31 02:06:34,932 JiraTaskExectionThread-2 ERROR jira 125x935x1 1f56mwg 10.4.1.110 /secure/admin/views/ImporterLogsPage!import.jspa [imports.importer.impl.DefaultJiraDataImporter$1Thread[http-8080-6,5,main]] Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state

java.lang.RuntimeException: com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzRemoteException: org.jdom.input.JDOMParseException: Error on line 3: A DOCTYPE is not allowed in content.

at com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzHostedDataBean.getTotalIssues(FogBugzHostedDataBean.java:206)

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:347)

at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:27)

at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:16)

at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:359)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61)

at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160)

at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)

at java.lang.Thread.run(Unknown Source)

Caused by: com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzRemoteException: org.jdom.input.JDOMParseException: Error on line 3: A DOCTYPE is not allowed in content.

at com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzClient.getWithToken(FogBugzClient.java:230)

at com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzClient.getTotalCases(FogBugzClient.java:334)

at com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzHostedDataBean.getTotalIssues(FogBugzHostedDataBean.java:204)

... 13 more

Caused by: org.jdom.input.JDOMParseException: Error on line 3: A DOCTYPE is not allowed in content.

at org.jdom.input.SAXBuilder.build(SAXBuilder.java:468)

at org.jdom.input.SAXBuilder.build(SAXBuilder.java:770)

at com.atlassian.jira.plugins.importer.imports.fogbugz.hosted.FogBugzClient.getWithToken(FogBugzClient.java:223)

... 15 more

Caused by: org.xml.sax.SAXParseException: A DOCTYPE is not allowed in content.

at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)

at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)

at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)

at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)

at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)

at org.jdom.input.SAXBuilder.build(SAXBuilder.java:453)

... 17 more

we're trying to get a proper dump of our FogBugz data from them, and I have a feeling this is going to bite us again regardless of whether it's the SaaS import, or a local import.

any ideas?

[Immanuel Siagian]

Hey Wikia,

It seems that you may have run into a known problem, described on this article: https://confluence.atlassian.com/display/JIRAKB/Importing+from+Fogbugz+OnDemand+Hangs+During+Importing+Issues.

This is caused by the amount of issues you have on that FogBug project, which can cause FogBugz to run out of memory. As you may have notice on the article, you will need to reduce the size of the FogBug project.

This limitation is currently being tracked at https://studio.atlassian.com/browse/JIM-701.

Hope this helps.

Cheers,

Immanuel