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i want to remove rejected tickets from resolution column

i want to remove rejected tickets from resolution column

1 answer

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Answer accepted

Have a different status for "rejected", and drop it from the columns, so it is unmapped.

Hi Nic, 

I need a query to run..

 

I am not able to create a query, what to do, can you please let me know. Thanks

What has a query got to do with this?  Even if a query is the answer you need (which it might be in a roundabout way), what do you want the query to do?

 

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