i cant login becuse SAML got an issue

[canabatz]

im posting here from my other account , i got an account and i configured SAML sso and i used my admin email as well for testing on other browser , the main browser was closed by mistake while working on it and now i cannot login with my user/password method , how can i reset my account to use password again?

thanks

[Anandhi Arumugam _Cprime_]

Hi @canabatz Do you have any other account in Jira Internal Directory? Please use this account and try to login.

If not, do you have a recovery_admin account set up in setenv.sh?  If you don't, set this up in setenv.sh and restart jira and try to login. Hope this helps!

[canabatz]

Hi thanks for the replay , im trying to login to my account from https://id.atlassian.com/

when useing my email address it send me to that page

that becuse of a saml configuration mistake , now i cant login with user/password , i need someone to remove my admin account from useing sso policy.

how do i contact technical support?

thanks

[Anandhi Arumugam _Cprime_]

@canabatz Oh, I thought it was a DC instance. Is there any other Org admin who is excluded from SAML SSO? If not, please contact Atlassian Support. They will be able to help with this.

[canabatz]

no , im the only Admin :(

i dont find and way to contact support, when trying to contact support im ending here in the community , there is any straight way to contact support?

[Anandhi Arumugam _Cprime_]

@canabatz  You can use this link https://support.atlassian.com/contact/

[canabatz]

this is what i get for options , what to chose?

thanks

[Anandhi Arumugam _Cprime_]

@canabatz Can you try to login to id.atlassian.com? If your account doesn't work due to this issue, can you create a temporary one using your any other email address? Use this email to login to support.atlassian.com and raise the ticket.