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how to set timeout for jira user session?

I am trying to configure so that user session expire every 30 minutes but i cant seem find the property for it. And it's def not in general nor advance configuration.

Thanks in advance!

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I'm afraid, there is no way to configure the session timeout in JIRA via administration or a command line option. You have to edit the bundlet web.xml file:

The default session timeout seems to be 30 minutes. Then you would not have to do anything. Maybe you want to deactivate the "remember my login" option, too?

we are interested in changing the timeout, NOT THE default timeout.
JUST the timeout value?
Where can we go in JIRA to do that? (NOT confluence, in jira o nly).

Thank you.

Is there some support for these types of changes, if you are new at this?

Additionally, if your JIRA authenticates to Crowd, there is a session timeout control in Crowd in the Admin tab, click Session Config. There's a field Session Timeout to enter the Crowd timeout as well which would affect users logged in to JIRA.

Thanks for taking the time to add this little bit of intel Adam - exactly what I was looking for.

Thanks for the info.  My session timeout setting in Crowd only 30 and now it has been updated.  If anyone couldn't see the Admin tab then select the Cog Wheel -> Session Configuration.

A quick tip.

If any of the installations are data center editions and on AWS, I suggest to update the following:

Update timeout in the following three places and make sure timeout number matches in all 3

1. /conf/web.xml
2. /WEB-INF/web.xml
3. Sticky session on ALB Target group(if you are using AWS infra)

Where do you found these files?

Hi Lisa

You will find 1 & 2 in opt/jira/

Like Lisa Walden likes this

I still can not find 1 or 2, can you give me more details on finding these files as an admin?

Look inside your  jira installation directory

  1. for /WEB-INF/web.xml: 
    1. opt/some jira directory/another jira directory/atlassian-jira/WEB-INF/
  2. for /conf/web.xml
    1. opt/some jira directory/another jira directory/conf/

Do you know why an existing user is getting CAPTCHA when they log into JIRA?

CAPTCHA kicks in after certain num of failed attempts of logging in. Either password is incorrect or username or both. If everything is being entered correctly and yet CAPTCHA loop in continuous, the ask user to login in using incognito mode of browser.


You can find these settings in system>general configuration

Additionally, Admins can reset captcha in user management by pulling in the affected user.

For the above URL's. 

the first path is:



setting sticky sessions on the ALB when using Datacenter in EC2/AWS. 

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