how to reset atlassian account password, not receiving e-mai

[Selim İLİSULU]

We cannot reset the password of one of our employees. The password reset email is not coming. Your urgent help is required.

[Prachi Bolar]

Hello.

Welcome to the Atlassian Community 

I understand that users are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If the you are unable to see the users in suppression, request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi

[Sebastian Krzewiński]

Hi @Selim İLİSULU 

It is not possible. You can't change password manually like it is with local users in DC.

Regards,

Seba