Currently customer satisfaction survey is available only for Jira Service Management.
or use addons/plugin to get this feature in Jira software project -which we mostly use.
Hi Amalesh,
CSAT is related to Jira service Management projects:https://support.atlassian.com/jira-service-management-cloud/docs/turn-on-customer-feedback-in-team-managed-service-projects/
For Software projects you may try a plugin: https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira?tab=overview&hosting=cloud
Hope this helps.
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