I need to do something based on the "Customer Request Type". For example, following code is I put, but doesn't get the value.
Please let me if you know the answer. Thanks lot!
def customerRequestCf = customFieldManager.getCustomFieldObjectByName("Customer Request Type")
customerRequestCf.getCustomFieldType().getSingularObjectFromString("Customer Request Type")
def customerReq = issue.getCustomFieldValue(customerRequestCf) as String
if (customerReq != "S&OP" || customerReq != "Data" || customerReq != "Security" )
{ ..... }
you can use transition post functions in your project workflow.
Scriptrunner post functions are suitable for your question.
Paste your code there and choose what to do your system.
Like :
This is your condition; -->
def customerRequestCf = customFieldManager.getCustomFieldObjectByName("Customer Request Type")
customerRequestCf.getCustomFieldType().getSingularObjectFromString("Customer Request Type")
def customerReq = issue.getCustomFieldValue(customerRequestCf) as String
if (customerReq != "S&OP" || customerReq != "Data" || customerReq != "Security" )
{return true;}
else{return false;}
This is what you want your system do: -->
send e-mail,
change the status of current issue, ..... vs.
I need to get know if the user clicks following Customer Request Type in JIRA Service Desk => "S&OP", or "Data", or "Security" , then do something. But how can I tell?
Please help!!!
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At the user interface , when user gives the informations in a request type, the request is created.
In your jira workflow
1-go to the exact project
2- open the workflow
3- click edit.
4- Go to the first transition for create request
5- Click on it.
6- On the opened diaolog box choose the post funtions
7- choose Script Post-Function [ScriptRunner]
8- Choose the right one for your problem.
9- paste your script there
choose the other functionalities for your aim.
In Script Post-Function [ScriptRunner] there are many selections. One of them can solve your problem I think.
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