how to enable 'move to' action on an issue

[Xia Willuhn]

I have two projects. I want to move issues from one project to another. The 'move to' action is disabled. It says I need to set permission for this. How to set the permission for 'move to'? 

[Mikael Sandberg]

Hi @Xia Willuhn,

Welcome to Atlassian Community!

In order to be able to move an issue you need to have the create issue permission in the project you are moving the issue to. To do that, go the other project and check the permission scheme to find out what permission you need, by default you need to be part of the developer role in the project to get create permissions. 

[Xia Willuhn]

i have admin right already on both project. still the  'move to' is  disabled

[Mikael Sandberg]

Just because you have admin permissions in the target project does not automatically give you create issue permissions. You have to check the permission scheme used and make sure that you either belong to the role that gives you create permission, or add administrators to that permission. Have a look at How do Jira permissions work? for more details on how permissions works.

[Xia Willuhn]

i have create issue permission. I could not find where to add 'move to' permission for the projects.

[Mikael Sandberg]

There should be a move permission too, and you need that permission in the project you are moving the ticket from. The move permission should be just under Modify reporter in the Issue permission section.

[Xia Willuhn]

could you tell me where is the Modify reporter? please list step by step. thanks

[Mikael Sandberg]

Have a look at Manage project permissions and here you can find details about each permission.

[Xia Willuhn]

under the 'Project settings', there is no 'Permission'

Details

Access

Issue types

Notifications

Features

Apps

[Mikael Sandberg]

Okay, then you are using next-gen projects and they do not have a permission scheme. I assume you want to do a bulk move, and in order to do that you have to enable the make bulk changes global permission. You can do that by:

• Go to Settings > System > Global permissions
• Ensure the user group you are part of has the "Make bulk changes"

[Xia Willuhn]

ok. I am at the global permissions. it displays make bulk changes. how do I add me to this permission?

it lists at the right side:

jira-software-users

site-admins

jira-administrators

[Mikael Sandberg]

If you belong to one of those groups listed you have the right permission, the next thing is to add you to the access list for each of the projects. This is done from Project settings > Access in each project.

[Xia Willuhn]

For the projects I need to do bulk move, I have  'Administrator' role. The 'move to' is still disabled

[Mikael Sandberg]

Do you have different fields in the two projects? Or different issue types? This is what is needed to move issues:

Move any issue

This permission allows people to move an issue to another project on your Jira site. To successfully move an issue, they also need permission to create issues in the target project.

This permission requires product access to Jira Software. Learn more about giving people access to you Atlassian products.

This is from Next-gen permissions