how to email multiple users from groups

[Rana Naveed]

Hi everyone

my client product is not ready yet so i share only free product sorry about that.

My client have 6 Team leads and every team lead have 6 to 8 members in team. when issue is assign to team member and its not resolve or breach any condition send email to corresponding user and their team lead and then their boss (my client) also can anyone help me to do this task??

Thanks in advance,  

[John Funk · Accepted solution]

Hi Rana - Welcome to the Atlassian Community!

It's easy enough to send an email to the Assignee, but you will need some other method for capturing their Team Lead. You will probably need to store the Team Lead in a custom single user picker field. You would create some automation rules that populate this field based on either the assignee or adding a group or team to the issue. 

What type of project are you using? Company-managed? Team-managed? 

[Rana Naveed]

Hi @John Funk 

we are using company managed project

[John Funk]

Good - that should be easy enough then to follow the guidance above. 

[Rana Naveed]

@John Funk  can you suggest me a topic for further working in automation with custom fields and custom email?

[John Funk]

See Aditya's example below. Just jump in and try to create the rule and get your feet wet with it. 

[Aditya Verma · Accepted solution]

Hi @RANA NAVEED ,

Welcome to the Community!

You can easily create an automation rule in your project settings for your use case. Please get familiarized wit Jira Cloud Automation by following this document.

Thanks,
Aditya

[Rana Naveed]

Hi @Aditya Verma ,

thank you for answering, i have tried automation for this but i only send one email to corresponding user not their lead and then their boss also and also want custom email for that can you guide me further,

thanks again buddy

[Aditya Verma]

Hi @RANA NAVEED ,

You need to manage those users under a group or in a custom User Picker field and then send email to a group or a single user. You can easily set the content of your mail in Content section and even use HTML for some rich content.

Thanks,
Aditya

[Rana Naveed]

Hi @Aditya Verma 

so if i can save team lead and my client to custom field then i create automation just you mention above??

[Aditya Verma]

Yes, you will be able to send mail to User Custom fields.

Thanks,
Aditya

[Rana Naveed]

Thanks I will try this method if I am having some issue can i contact you in future?? although its optional thanks again @Aditya Verma 

[Aditya Verma]

Sure, please tag me here in the community.