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how to create a dashboard for customers avoid showing internal only tickets ?

I´m looking  to create a dashboard for customers .

I´d like to avoid sharing information with customers about tickets that we classified as "Internal use only" . 

These tickets  are not accessed  ( one by one) by customers once we classified as  "Internal use only"  but they as "added" to the total amount of tickets . 


2 answers

0 votes

If you are using "issue level security" to "classify" your issues, then you can share any dashboard with a customer - Jira will simply not report on any data that is classified. 

Can look a bit odd when an internal user looks at a dashboard and then a customer does, the customer will see lower issue counts, fewer results in filters and so-on.

Nic .

Thanks for your prompt response .

Currently the syntax I´m using is :

project = "XYZ Brasil Servicos Ltd - XYZ" AND level != "Internal Only"


despite there are many "Internal Only" tickets , I got a 

No issues were found to match your search

Ok, I would drop the "level !=" part of it, you do not need it.  Imagine you have 5 issues, with "internal only" set on 2 of them. 

You, as an internal user (matching the rule for "internal only", which I guess is something like "group = internal users") can look at the dashboard, or search, etc and you will see results based on 5 issues.  Someone else, without "internal only" access will see results based on 3 issues.

Keep the search simple, it helps with debugging!

Like Deniz_Oğuz likes this

I used 

level not in ("Internal Only")

instead of 

level != "Internal Only"

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