I´m looking to create a dashboard for customers .
I´d like to avoid sharing information with customers about tickets that we classified as "Internal use only" .
These tickets are not accessed ( one by one) by customers once we classified as "Internal use only" but they as "added" to the total amount of tickets .
If you are using "issue level security" to "classify" your issues, then you can share any dashboard with a customer - Jira will simply not report on any data that is classified.
Can look a bit odd when an internal user looks at a dashboard and then a customer does, the customer will see lower issue counts, fewer results in filters and so-on.
Ok, I would drop the "level !=" part of it, you do not need it. Imagine you have 5 issues, with "internal only" set on 2 of them.
You, as an internal user (matching the rule for "internal only", which I guess is something like "group = internal users") can look at the dashboard, or search, etc and you will see results based on 5 issues. Someone else, without "internal only" access will see results based on 3 issues.
Keep the search simple, it helps with debugging!
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