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how to close the request

I was assigned a  request which request type is complaint.

I know there might be showing 'reason code' upper side of the issue that I was assigned

but I can't find any.

I'm not sure of how to do to close the complaint request.

Please let me know how.

1 answer

0 votes
Olga Videc Community Leader Jun 14, 2021

Hello @Lee Seung Hyun 

There cloud be few reasons, do you even have permission to close the issue?

Let's start here, can you find View Workflow on your request, find that, and open it then you will see workflow statuses maybe you need to change status or a few statuses to be able to transition to Done/Resolved/Closed.

BR, Olga

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