To end the active sprint:
Click the Complete Sprint button.
let me know if it works.
I'm going to start at the "home" page, just to be complete. So, if not there, click the Jira Software graphic in the top nav bar to get to the default (assuming you've not changed that) "home" page.
Click the Projects dropdown and select the one you want to close a sprint in. Skip to LINK.
If you're already up in the Jira you'll have the sidebar nav.
Seek the Taco Rack on the left sidebar nav bar, labelled "Active Sprint", and click it.
Now, atleast on my local Jira (v8.4.1):
In the upper-right there is a not-so-obvious link "Complete Sprint".
Click that and you get a modal that has options. In my case I have a couple of rollovers, despite being awesome.
So, I'm going to choose to move to a newly created, sprint (that I'll start after closing the now-expired sprint). There is also an option to dump undone tasks/stories/bugs, to the Backlog.
I really like Jira, the UI/UX, but this was a pain.
To complete tasks in a sprint you need to move them to the right most column of the board. The right most column is Definition of Done (DoD) and can vary based on the team that is working with a task, e.g., QA will complete their tasks when they are "Tested", Developers will complete their tasks when they are Delivered for testing etc.
I had similar issue with sprint. They were not active. All the issues had been done. So the sprint was neither active nor could it be completed. I realized that this was because the sprint had not been started (but the stories were all worked on and completed). So I created a dummy issue in that sprint. That enabled the start button. I started the sprint. And immediately marked the dummy issue as done. with that the complete sprint button was enabled and I was able to complete the sprint.
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