It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how do I make a comment box appear when an issue is approved Edited

When a user gets an email asking them to approve or decline an issue in Service Desk, and they choose decline, a comment box appears in the popup window. I want a similar comment box to appear when a user approves. So I added it to the workflow but the entire popup window is not appearing. If I did the exact same thing in Jira Software it would work but it's not working in Service Desk. Why?

decline popup.JPG  youapproved.JPG

Also, I looked at the workflow step properties for decline and realize I do not know what they mean at all. I'm afraid to edit them. Where's the documentation for them?





0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

888 views 7 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you