how can i trigger an event when i change one issue from one issuetype to other differente issuetype?

Hi

When i move an issue from one issuetype of one project to other different issuetype of other project, i need jira sends email about the change to users of the original issue.

how can i do that? i tried with the event move issue but it doesn't work

thx

2 answers

Hi Percy,

Jira sends mail notification's when outgoing mail is configured.

JIRA ADMINISTRATION> System> Mail> Outgoing Mail

Did you configure outgoing mail in jira..?

If configured but still not sending the mail check Mail Queue.

You can flush the mail queue to send out pending messages immediately to your mail server.

Notifications Troubleshooting

it doesnt send mail whe use the move option . i checked the mail queue. i think that move event doesnt work

It's firing the event in my systems.

Does your notification scheme have anyone set up to get notified on move?

0 vote

Hmm.  I get an "issue moved" event when I do it.  Are you using the "move" option or just editing the issue type in an edit screen?

I use move option to change one issue from Y issuetype to Z issuetype. but it doesnt send the event that i use when i change issues.

How do you know the event is not being fired?  Have you checked the notification scheme?

i checked the mail queue when i moved the issue but it never showed me the mail of change. i'm using the event issue move (system) and i setted that it sends email to select user customfield that i indicate when i create the issue that i want to move

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

633 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you