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filter to see tickets that are closed but missed a status

I trying to build a filter to see any tickets in a date range that missed a status 


so list tickets in this date range that did not get QA ed and right to UAT etc


I want to see whos following the process and whos not 

2 answers

2 accepted

0 votes
Answer accepted

Hi @Michael Littlewood ,

The "CHANGED" operator is used to find issues that have a value that had changed for the specified field.

status = closed and status was not in (QA,UAT)

Your been a great help thank you so much, 


Regards Mike 

0 votes
Answer accepted
Daniel Ebers Community Leader Dec 12, 2020

Hi Michael,

without wanting to look overly smart and while this is surely only stating the obvious I just wanted to say if you can adjust workflows in a way that prevent transitions like that - enforcing users to go through QA.

I assume at the moment there are transitions from many (all?) status to many status (all?) possible.

Using Validators and/or Conditions you could also create transitions where a special team is allowed to do a transition directly but others have to follow a defined workflow.


Thank you that is where I am heading I want to be able to saw management the issue the where and the who, I feel its better to come with the solution as well as the problem, I knew some of the devs where missing a step, my first task was to find out how much. 

Its a work in progress 


Thank you for all the help 

now I am looking for QA SOPs to help me build a processes from scratch. 


Regards Mike



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