filter email in service desk

how do I filter inbound emails in service desk?

1 answer

Sorry, here's some more detail.

System alerts are sent to our generic service desk ID.  In our previous service desk ticketing system we were able to filter out emails so that they didn't generate tickets based on subject line and "from" address.  

Is there a similar capability in JIRA Service Desk?  In poking around I didn't see anything -

Andy,

Did you ever solve this? We have exactly the same issue.

no - it's not possible in Jira SD to my knowledge.  There may be some scripting that you can create/run to auto close things that you don't want, but no filtering that would prevent tickets from being generated.

My suggestion would be to use something else for helpdesk ticketing that has this feature.  

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