Sorry, here's some more detail.
System alerts are sent to our generic service desk ID. In our previous service desk ticketing system we were able to filter out emails so that they didn't generate tickets based on subject line and "from" address.
Is there a similar capability in JIRA Service Desk? In poking around I didn't see anything -
no - it's not possible in Jira SD to my knowledge. There may be some scripting that you can create/run to auto close things that you don't want, but no filtering that would prevent tickets from being generated.
My suggestion would be to use something else for helpdesk ticketing that has this feature.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs