error with Jira 5.0 Import Attachments via CSV HTTP protocol

Should it matter if I have subdirectories in the http:// import path?

For example, I have several thousand attachments to import that can be reached viahttp://<internal IP address>/SDE and beneath SDE have have several thousand folders with numbers. Those folders contain my attachments.

example directories:


/SDE/4567/excelsheet.xlsx, etc.

If I use a csv string like :

'key-1, summary, http:// <internal IP address>/SDE/1234/word.doc'

'key-2, summary, http:// <internal IP address>/SDE/4567/excelsheet.xlsx'

Should this work? I am getting attachment errors when I try. I've had success with the File protocol on 5.1, but this system is 5.0 so I believe I need to use this HTTP protocol, correct?

2 answers

1 accepted

Accepted Answer
0 votes

Hi Johnson,

When performing the CSV import I would advise to upload your attachments to the <JIRA Home>/import/attachments/> folder or for http protocol upload to <JIRA_installation>/atlassian-jira/folder/ folder.

Then in your CSV file you can define the attachments like this: file://<attachmentname>.<extension>

For more details see




It should work as long as your JIRA server (not where you use the browser or initiate the import) can access such http:// <internal IP address>/SDE/4567/excelsheet.xlsx without any issues. It's possible that your server cannot see <internal IP address> or it would need to authenticate. The authentication is not yet supported. These resources would have to be available anonymously. I recommend logging in to JIRA server via shell and running curl http:// <internal IP address>/SDE/4567/excelsheet.xlsx

If it works, then JIRA should be able to download and attach the attachments. If it still does not work, please raise a support request on and provide the logs from JIRA and from the importer.


Thank you Wojtek. I found another resolved issue where they said that the Issue Key required the Project prefix, and I added teh Issue Type to work properly.

Works now.

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