Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,551,860
Community Members
 
Community Events
184
Community Groups

email unblocks reqest

Edited
Jos van der Sanden
Jos van der Sanden May 01, 2023

Could you please unblock messages sent to our domain? Our domain is vanlaarhovenict.nl. I have to ask this in this envrionent apparently (New user does not receive invitation mails (atlassian.com))

Answer
Watch
Like Inskiros likes this
66 views

1 answer

1 accepted

1 vote
Answer accepted
Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 01, 2023

Hi @Jos van der Sanden 

I found another user on your domain that appears to have been getting suppressed.  The first SMTP rejection message was

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DBAEUR03FT059.eop-EUR03.prod.protection.outlook.com 2023-04-21T13:47:12.547Z 08DB41BB4FF6D663]

We have cleared the suppression from our side, but I expect that this could happen again very easily due to the nature of that particular bounce error (550 5.4.1).  We have a guide over in https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 that I recommend you share with your users in your domain.  There are settings within Outlook/office 365 that you can adjust here to help prevent these kinds of suppressions from happening.

Cheers,

Andy

View More Comments
Jos van der Sanden
Jos van der Sanden May 01, 2023

Thanks a lot, applied the spam rules as well

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events

See all events