downgrade from Premium to Standard before free trial ends

[Keith Mason]

I am nearing the end of a Premium 30-day free trial.  At the end of the trial, I am scheduled to be billed for the first paid month of a Premium subscription.  I don't want to pay for Premium, I want to pay for Standard.

On the page to change the plan, "Select Standard" is greyed out with a tooltip that says I have to downgrade to Free first, then I can upgrade to Standard.  But I have 44 users, so downgrading to Free requires disabling most of my users which then just have to be re-enabled after.

I suspect that I can wait until I get billed for Premium and then downgrade, but it will bill me an excessive amount, and I can find no explanation of whether I get credited for the difference.

How can I downgrade from Premium to Standard without temporarily disabling my users and without incurring a larger-than-necessary charge on my credit card?

[Prachi Bolar · Accepted solution]

Hi Keith,

Welcome to Community :) 

Our billing team should be able to help you out here, You may directly reach out to them here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank You,

Prachi

[М]

I have the same trouble, and it's really difficult to find (actually I can't)

There're many upsets from Atlassian and Jira :(

[Shawn Doyle - ReleaseTEAM]

You may benefit by talking to an Atlassian partner who can handle the billing for you, and if you ask nice you may even get a discount.