We want to import Kayako data in JIRA. We can export in Kayako data, but only department-dependent or always one issue by one issue.
Does anybody has experience with Kayako data in JIRA?
Thanks @Tibor Szentmarjay. We are in the process of mapping the fields we want from Kayako to their corresponding field in Service Desk, and creating custom fields in Service Desk in order to map some of the Kayako fields. Hopefully we'll be able to figure out the SQL queries to grab all of the data from the Kayako back end and move it over into the JIRA tables...I'll keep Dewak in mind if we end up not being able to figure it out on our own. Thanks!
Hi Alexana (and others). My company is just now starting to look at doing this exact same process (moving from Kayako to JIRA Service Desk). Wondering if you have made any progress and/or if you have any tips/components to share. Thanks in advance for any insight you can provide.
Greetings to everyone,
We've developed a module which implements a seamless export of all of your existing Kayako tickets into Jira. The module's most useful features include:
For the time being all Kayako tickets get imported into one Jira project created beforehand.
The functionality of this module will grow and be improved / extended in the future Kayako to Jira migration
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