Hey together,
I followed this guide exactly
Link: Automation to send email only once per assignee
However, I just sends multiple Emails to the same assignee everytime the rule gets executed.
Did someone experienced the same problem here and can provide some help?
Best regards
Nils
Hi @Bill Sheboy , I attached the images of my rule workflow. It's not exactly the same, but it should work nevertheless.
Problem: I still receive several Emails for each ticket.
Thanks in advance!
Best regards
Nils
Hi @Nils Herhaus -- Welcome to the Atlassian Community!
For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!
Until we see those...
The likely cause of this symptom is you have added JQL to the Scheduled trigger, and so the rule is iterating over those issues also.
Please check that, and if the trigger has JQL, remove it and re-test.
Kind regards,
Bill
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Hi, Nils!
Please try to stick to one thread when posting; that will help others looking at this question in the future know if there are multiple solution approaches. Thanks!
As I suspected, your scheduled trigger contains JQL, and it should not. The rule is processing for each issue found by the trigger.
Here is the change you need:
Please note, this is also what the how-to article shows.
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Can you post your final rule for future users?
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Hi @John Funk here the final result. I hope this helps:
Its acutally exactly like here:
Link: Automation to send email only once per assignee
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