discrepancy between the list of assignable users for issues within the project and users registered

[Yuki Murai]

I have administrator privileges for a Jira project.

To verify the number of billable users, I checked the list of users registered in the project, but found a discrepancy with the list of assignable users for issues within the project. Specifically, there are 4 more assignable users who don't appear in the access screen of the project settings.

Please teach why this inconsistency occurs and how to resolve it.

[John Funk · Accepted solution]

Hi Yuki - Welcome to the Atlassian Community!

Billable users are calculated for your entire Jira instance, not just a single project. Comparing the number of licensed users with the number of users on a single project would be useless. 

What is it that you are actually trying to achieve?

[Yuki Murai]

Thank you for your reply.

I am receiving questions from internal cost managers (who do not have Jira accounts) about the current number of active users from an account management perspective.

Who can check which users across the entire Jira instance have which permissions?

[Yuki Murai]

I have an additional question.
I found the user list page for the instance. Could you tell me the procedure for removing a user from the instance?

[John Funk]

A user would need to have Site Admin (User Access Admin) permissions to be able to see who has access to the system. 

While on the list of users, you can click the 3 dots menu to the right of the user. There you can select Suspend access which will remove their access. 

[Trudy Claspill]

Hello @Yuki Murai 

Welcome to the Atlassian community.

The list of Assignable users will be based on the allocation of the Assignable Users permission for the project. Permissions can be granted to user groups and individual users even if the groups, group members, or individuals have not been added to the people assigned to a Project Role for the project.

[Yuki Murai]

Thank you for your reply.

I will refer to your answer for reference.