discrepancy between the list of assignable users for issues within the project and users registered

Yuki Murai
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2025

 

 

I have administrator privileges for a Jira project.

To verify the number of billable users, I checked the list of users registered in the project, but found a discrepancy with the list of assignable users for issues within the project. Specifically, there are 4 more assignable users who don't appear in the access screen of the project settings.

Please teach why this inconsistency occurs and how to resolve it.

2 answers

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2025

Hello @Yuki Murai 

Welcome to the Atlassian community.

The list of Assignable users will be based on the allocation of the Assignable Users permission for the project. Permissions can be granted to user groups and individual users even if the groups, group members, or individuals have not been added to the people assigned to a Project Role for the project.

Yuki Murai
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2025

Thank you for your reply.

I will refer to your answer for reference.

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2025

Hi Yuki - Welcome to the Atlassian Community!

Billable users are calculated for your entire Jira instance, not just a single project. Comparing the number of licensed users with the number of users on a single project would be useless. 

What is it that you are actually trying to achieve?

Yuki Murai
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2025

Thank you for your reply.

I am receiving questions from internal cost managers (who do not have Jira accounts) about the current number of active users from an account management perspective.

 

Who can check which users across the entire Jira instance have which permissions?

Yuki Murai
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2025

I have an additional question.
I found the user list page for the instance. Could you tell me the procedure for removing a user from the instance?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events