Currently when user create ticket via email, "JIRA BOX" email will send user a ticket number. Somehow user reply to the "JIRA BOX" email and it will stuck on the "JIRA BOX" mail box which cause issue.
I need more information to assist.
1. Is the remote user an email-only user or a full JIRA user.
2. Are you using the JEMH Event Listener for notifications?
3. The user who is sending a reply, they are sending it to what address? the same as the incoming mailbox? If JEMH is picking up mail from that mailbox, the catchemail address should ensure that it is picked up?
Try to expand your description (even with fake email addresses).
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