disable reply feature on web request via JEMH

Currently when user create ticket via email, "JIRA BOX" email will send user a ticket number. Somehow user reply to the "JIRA BOX" email and it will stuck on the "JIRA BOX" mail box which cause issue.

Please advise...

1 answer


I need more information to assist.

1. Is the remote user an email-only user or a full JIRA user.

2. Are you using the JEMH Event Listener for notifications?

3. The user who is sending a reply, they are sending it to what address? the same as the incoming mailbox? If JEMH is picking up mail from that mailbox, the catchemail address should ensure that it is picked up?

Try to expand your description (even with fake email addresses).

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,081 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you