disable reply feature on web request via JEMH

Currently when user create ticket via email, "JIRA BOX" email will send user a ticket number. Somehow user reply to the "JIRA BOX" email and it will stuck on the "JIRA BOX" mail box which cause issue.

Please advise...

1 answer

HI WN,

I need more information to assist.

1. Is the remote user an email-only user or a full JIRA user.

2. Are you using the JEMH Event Listener for notifications?

3. The user who is sending a reply, they are sending it to what address? the same as the incoming mailbox? If JEMH is picking up mail from that mailbox, the catchemail address should ensure that it is picked up?

Try to expand your description (even with fake email addresses).

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

240 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you