dashboard cache problem?

lucia_plaza September 30, 2024

I'm facing issues with dashboards. graphics are not updated in real time (the filter of the gadget shows 4 issues for example, but the graphic is printing 7).

2 answers

0 votes
Ben Stokes
Banned
October 31, 2024

I’m encountering the same issue with dashboard graphics not updating in real time. It’s frustrating because the filters show one set of data (like 4 issues), but the graphic itself displays outdated information (showing 7, for instance). If anyone has found a way to force the graphics to refresh or synchronize more accurately with the filters, I’d appreciate any tips!

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2024

Hi @lucia_plaza and welcome to the Community!

I am not sure what you are referring to when you mention graphics, but it is true that dashboard gadgets are not updating in real time. Gadgets can be configured to refresh themselves, but there may always be a delay of up to 15 minutes:

Screenshot 2024-10-01 at 09.01.14.png

You can always manually refresh your browser window manually to fetch the most recent data to be sure.

Hope this helps!

lucia_plaza October 1, 2024

hi, no, I think there is a new problem ( I use a lot these gadgets, and it seems a new issue). See here , the filter is showing '2 issues found', however the graphic is printing 3, like not being properly updated with the last results of the filter.  I've reloaded several times, and nothing

 

 

lucia_plaza October 1, 2024

hi, no, I think there is a new problem ( I use a lot these gadgets, and it seems a new issue). See here , the filter is showing '2 issues found', however the graphic is printing 3, like not being properly updated with the last results of the filter.  I've reloaded several times, and nothing. thanks

 

Screenshot 2024-10-01 at 11.04.14.png

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2024

Yes, I see what you mean. This is a gadget created with custom charts (a marketplace app) and it does indeed seem as if the results returned by the source filter (Jira data) and the visualisation in the chart (processed by the app) are out of sync.

I can't think of any better cause than the 2 data points being refreshed differently (or not at all). Looks like a bug to me, to stay on topic with your screenshot 😉. Or something that at least was not intentionally covered: as you can see on the chart, this is showing a live preview after you have done some configuration, while the source filter probably shows the number of issues when you started configuring the gadget options.

Not much you can do, I'm afraid. Just wondering if you get 2 or 3 results when you click on the 2 issues found link below the source filter. I would expect 3.

Like Bill Sheboy likes this
Kathy Jorgensen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 17, 2024

I am having the same issue with custom charts and have been noticing this over the past 1-2 months.  If you update the query that is being used in the gadget, it shows the correct number of issues found as stated above but the chart itself does not update and reflect the correct count - thinking it's a caching issue.  How do we report issues to Custom Charts?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events