we are using JIRA to track internal issues and support tickets from the customer, I created Projects for each site with simple workflow (new issue, open, scheduled, resolved, approved and closed), when a client create a ticket the project manager review it, if it is a bug, he will clone an move it (through clone and move plugin) to another project where the client can't see anything
now what i am trying to do is that make the issue from the client project transition based on transitions from the internal workflow
for example when the cloned issue in the internal workflow transitioned to approve from QA the issue on the client side will be resolved (and copy attachments and resolution) to it.
I am using post functions to transition linked issues like
but it is not working
after extensive research and testing I found the following
now it is partially working, and sometimes one of the post functions refused to work for an unknown reason, i am still investigating the logs to see what is happening
What does "it is not working" mean? Error messages? What does your log say when you try to do it?
Is transition 41 available on all the issues at the other end of the links?
How have you implemented all of this - there's quite a lot of coding or scripting to be done here and it's important that we understand how you've done it - what plugins/scripts etc?
there is no error messages what so ever, And i will check the logs and post it here transition 41 is"resolved" transition, in which it is available at the client's workflow after the scheduled status ( the current status of the cloned issue ) and it is possible through JIRA Misc Workflow Extensions, it adds all sort of post functions and conditions to the workflow to use it I will check the logs, i may find something that helps
Were you able to find the issue?
I am facing similar issue, I am using "Transition Linked issues" post function using JEMH add-on.
I am cloning a bug (converting to user story) and then closing the bug. As soon as user story is cloned/created , the post function for transitioning the bug to closed state should execute. But somehow it does not seem to work. I placed the post function in the end (after all functions)
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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