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create task from email in Jira


Currently we use Cloud Jira Service Desk for our ticketing system.
Our customers create the tickets by email.

Now I want to create a task management project, where our customers will create the tasks by sending emails. Is there such option in any Jira template?


3 answers

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Jack Community Leader Sep 21, 2019

You can certainly create issue within any Jira project by setting up an incoming email handler. Go to Jira settings > System > incoming email

Jack Community Leader Sep 23, 2019

pulling the discussion back into this thread....

I will NMI to assist. Here are some screenshots of how I have this set up. What mail server are you using?

incoming mail.jpg


incoming mail1.jpg

Thanks for your reply Jack.

I tried that, using an atlassian email account and our company email account.
None of it worked; do you know if anything more in terms of configuration is needed?



Hi Jack,

I had a configuration issue, your screenshots helped me to identify that.

I ran a test and a task was created. 

Thanks a lot for your help



Jack Community Leader Sep 23, 2019

glad to assist!

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