It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

create task from email in Jira

Hi,

Currently we use Cloud Jira Service Desk for our ticketing system.
Our customers create the tickets by email.

Now I want to create a task management project, where our customers will create the tasks by sending emails. Is there such option in any Jira template?

BR
George

3 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Sep 21, 2019

You can certainly create issue within any Jira project by setting up an incoming email handler. Go to Jira settings > System > incoming email

Jack Community Leader Sep 23, 2019

pulling the discussion back into this thread....

I will NMI to assist. Here are some screenshots of how I have this set up. What mail server are you using?

incoming mail.jpg

 

incoming mail1.jpg

Thanks for your reply Jack.

I tried that, using an atlassian email account and our company email account.
None of it worked; do you know if anything more in terms of configuration is needed?

 

BR 
George

Hi Jack,

I had a configuration issue, your screenshots helped me to identify that.

I ran a test and a task was created. 

Thanks a lot for your help

 

BR
George

Jack Community Leader Sep 23, 2019

glad to assist!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

303 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you