create issue not show in backlog

Jessie Li June 21, 2022

hi there

I created the scrum board for the project, on the backlog page, when i create new issue, it doesn't show on the backlog, and remind me it is not visible on backlog. 

could you explain why is that and how to solve it?

2 answers

1 vote
Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 21, 2022

Hi @Jessie Li and welcome to the Atlassian community! 👋🏼

What you're experiencing can have multiple reasons but is not hard to fix. :)

  • Could you make sure that the issue you're creating is included in the board filter?
  • Could you check if you mapped all statuses to a column of the board?

Best, Max

Jessie Li June 21, 2022

Hi Max

1. there's no filter applied

2. what do you mean by that? when i create a new issue the status is backlog by default. and the status column on sprint board is todo, in progress...and so on (no backlog column)

Let me know what's the problem. Thanks very much
Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 21, 2022

Hey @Jessie Li

every board relies on a board filter that decides what issues will be displayed on the board and in the backlog. You can access the filter in the board configuration.

board_filter.png

And if created issues are in a status (like Backlog) that is not mapped on the board, they will not be displayed. From what you described, I suggest checking the status mapping in the board configuration so every status is mapped to a column. That seems to be the issue in your case.

status_mapping.png

Best, Max

0 votes
Sławomir Lech May 5, 2024

I had the same problem. I only saw two of the three tasks in the backlog:

 

obraz_2024-05-05_190828912.png 

 

But in issue view i saw 3 tasks: 

 

obraz_2024-05-05_191216124.png 

 

It helps me:

 

1. Your Project > configure board 

 

obraz_2024-05-05_191319126.png

 

2. Columns > move tasks you don't see to the column you want to be seen in. 

 

obraz_2024-05-05_191541277.png

 

Result: 

 

obraz_2024-05-05_191708899.png

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