create a workflow to send approval for the user, if approved; that will open a ticket directly at JI

rohith
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September 7, 2022

Issue:

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create a workflow to send approval for the user, if approved; that will open a ticket directly at JIRA but customer assigned required * to one of the action cards and that is not showing in create an issue action card that related to JIRA
Error:

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Field 'reporter' of type 'user' is not supported. Please see connector documentation for more info. More diagnostic information: x-ms-client-request-id is 'B5480DD7-0CBC-46D8-8FA4-C257AF3EAA95'.


Summary:

->Customer having a flow with connection of JIRA Connector

->When a message came in teams channel the flow triggers then a approval action starts if the approval is yes

->Then it will create an issue in JIRA Environment.

-> CX is getting below error while adding the create a new issue(V2).

->Reported filed is of type user which is required columns in JIRA.

-> As per the below document flow only support of type string, number and date columns.

JIRA - Connectors | Microsoft Docs

-> CX informs that the "reporter" column is built in column which can't be changed as not required and the column is of type "User"

->Old version of create a new issue which is deprecated so, can't be used.

-> CX wants to know if there is any alternative way to achieve his requirement using flow.

Ask:

Customer need is he want to fetch all the fields in the JIRA form including with mandatory fields as a mandatory fields in the action card also

1 answer

0 votes
Nicholas
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January 27, 2023

Hello,

I am getting this error: Field 'reporter' of type 'user' is not supported. Please see connector documentation for more info. More diagnostic information: x-ms-client-request-id is 'F7484A8D-2107-44A8-8302-6F435D9009F7'.

Have you resolved your issue?

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