I have two projects Project A and Project B. When I receive a comment in a Project A from the customer that comment needs to be copied to its linked issue which is in project B. Can someone help me to automate this?
I explain and translate every step:
And that's all
Thanks for the help. But I have an issue since my parent issue and linked issue belongs to a different project I am not able to execute this rule as the rule I created is getting applied only for the parent issue. When the rule is executed it ignores the condition. Hence I am getting the comments copied. Could you please help me out on this. Thanks in advance
The rule works fine. However, it copied the comments which I make to the client to the internal ticket. but it is not doing it vice versa. (It is not copying the comment what the client makes on the parent issue to the linked issue). Could you please help me to resolve this.
You need another rule that goes on the opposite direction.
The automation should be preety much the same but you should change the pro ject where automation looks for changes and probably the type of link between the issues.
If you share the configuration of your automation rule, the comment could be less abstract
I think I made a confusion here. Let me try to explain it again. Consider we have Project A and project B (A is Parent and B is the linked one. ). In Project, I am making an update as "Hi Client, Please help me with an update" in Project A which is getting copied to Project B, If Client replies me Hi Jai, Please find the below update in the project A, that is not getting updated, and it is happening randomly where are some are getting updated and some or not, especially when the update has a screenshot. I know this is weird, but do we have any time frame that the rule takes to execute or it happens instantly once the trigger happens.
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